Adobe Reviews

Based on 480 customer reviews from our shopper community, Adobe’s overall rating is 2.32 out of 5 stars and 44% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 7% of reviewers consider Adobe overall a good value option, based on a rating of 1.56 from 27 votes. The most common issues with Adobe are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 1.50, 1.62, 1.42 and 2.03.

2.3

480 Reviews

Overall Rating

5 Stars

71

4 Stars

59

3 Stars

82

2 Stars

8

1 Star

260

Good Value

1.6

Price & Quality

2.0

Shipping & Delivery

1.5

Customer Service

1.4

Return Policy

1.6

All Reviews (480)
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Gertrude.Caldwell
May 11, 2023
"I just found out about the cancellation…"
I just found out about the cancellation process.
I will never use any adobe product again, nor will I ever get hooked into one of their products. Terrible company.
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angrypeacock877
May 11, 2023
"WONT LET YOU CANCEL"
Signed up for the free trial. Impossible to cancel as their verification codes don't work so then they block you out of your account. Genuinely scummy company.
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AmeliaFuller
May 11, 2023
"I just found out about the cancellation…"
I just found out about the cancellation process.
I will never use any adobe product again, nor will I ever get hooked into one of their products. Terrible company.
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EdwinReid
May 11, 2023
"WONT LET YOU CANCEL"
Signed up for the free trial. Impossible to cancel as their verification codes don't work so then they block you out of your account. Genuinely scummy company.
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thrydwul
May 11, 2023
"STAY AWAY FROM THIS VAMPIRE"
This company is a vampire, it will try to steal your money by every single possible way. I've never seen a company that charge you money just to cancel.

After 5 months using their service ($29.99 / month for 10 photos), I find that I don't need the service that much, so I decided to cancel, just to realize that they charge me $109.99 more to cancel. Yes, that's the moment I find out Adobe is nothing more than a vampire trying to drain every single dime in your pocket. They've never transparent about the cancelation fee, which I believe they mentioned about it somewhere in the agreement term. But honestly, who the heck in the world read the agreement term just for some photo?

Well, I would rather to go for Freepik or any other site but Adobe Stock.
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TomothyGomez
May 11, 2023
"STAY AWAY FROM THIS VAMPIRE"
This company is a vampire, it will try to steal your money by every single possible way. I've never seen a company that charge you money just to cancel.

After 5 months using their service ($29.99 / month for 10 photos), I find that I don't need the service that much, so I decided to cancel, just to realize that they charge me $109.99 more to cancel. Yes, that's the moment I find out Adobe is nothing more than a vampire trying to drain every single dime in your pocket. They've never transparent about the cancelation fee, which I believe they mentioned about it somewhere in the agreement term. But honestly, who the heck in the world read the agreement term just for some photo?

Well, I would rather to go for Freepik or any other site but Adobe Stock.
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orangepanda400
May 10, 2023
"The customers service named SANDO spoke…"
The customers service named SANDO spoke to me like a bot. Non sense and want to charge me more to the end of the year instead of cancellation of subscription to the end of the year. Very awful customer service.
The cancellation online without customer service also does not work as it is just a scam botton. At the end but Chntal helped me very easily
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sadlion204
May 10, 2023
"The customers service named SANDO spoke…"
The customers service named SANDO spoke to me like a bot. Non sense and want to charge me more to the end of the year instead of cancellation of subscription to the end of the year. Very awful customer service.
The cancellation online without customer service also does not work as it is just a scam botton. At the end but Chntal helped me very easily
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MaryArnold
May 09, 2023
"They will try to scam you for every…"
They will try to scam you for every dollar they can. Cancellation fees, every plan always renews without your knowledge, they make it very difficult and confusing to cancel a plan. Predatory subscription model and predatory billing. Just an absolutely scummy sketchy business
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tinyostrich485
May 09, 2023
"They will try to scam you for every…"
They will try to scam you for every dollar they can. Cancellation fees, every plan always renews without your knowledge, they make it very difficult and confusing to cancel a plan. Predatory subscription model and predatory billing. Just an absolutely scummy sketchy business
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orangepanda726
May 09, 2023
"Everything stuck on loading documents."
Everything stuck on loading documents.
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Howard.Franklin
May 09, 2023
"Everything stuck on loading documents."
Everything stuck on loading documents.
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Vivan.Barnett
May 07, 2023
"Unable to Cancel Free Trial"
Despite presenting many versions of the same "cancel free trial" page, I have attempted to cancel my free trial 8 times in the last two days. I can't seem to be connected to customer service--just to additional versions of the "cancel free trial" page. Since trustpilot reports that there have been no responses to these complaints from Adobe, I'll continue to register my displeasure elsewhere.
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lazybutterfly683
May 07, 2023
"Unable to Cancel Free Trial"
Despite presenting many versions of the same "cancel free trial" page, I have attempted to cancel my free trial 8 times in the last two days. I can't seem to be connected to customer service--just to additional versions of the "cancel free trial" page. Since trustpilot reports that there have been no responses to these complaints from Adobe, I'll continue to register my displeasure elsewhere.
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MarshaDuncan
May 06, 2023
"Predatory company"
This is potentially the scummiest company you will ever encounter, they use predatory tactics in order to overcharge you for their products.

Never use them, do a little research as their is always abetter option than Adobe!

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Questions & Answers
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Is adobe systems a scam or a legit company?

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JeffPowell
November 26, 2020

“You'll eventually end up paying for a service that you won't be able to use. While they're unfortunately a legit company. They're customer service is garbage and they're support team doesn't know how to fix their own software.”

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Why doesn't adobe flash player/adobe shockwave get along with my firefox browser? this is a major problem and it has cost me hours in attempting all known fixes as seen of firefox and adobe help pages. i was able to ignore this issue before i "upgraded" to windows10, but now, every site i attempt to access that still displays flash freezes up for a minute or so before i get adobe's crash announcement. i will not abandon firefox, though this does not seem to be an issue in chrome, ie or the new edge browsers. what, if anything, is adobe willing to do to solve this long term problem?

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Why doesn't adobe flash player/adobe shockwave get along with my firefox browser? this is a major problem and it has cost me hours in attempting all known fixes as seen of firefox and adobe help pages. i was able to ignore this issue before i "upgraded" to windows10, but now, every site i attempt to access that still displays flash freezes up for a minute or so before i get adobe's crash announcement. i will not abandon firefox, though this does not seem to be an issue in chrome, ie or the new edge browsers. what, if anything, is adobe willing to do to solve this long term problem???

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